Insights, tutorials, and updates about smart, intelligent business communication.
BT Openreach retires the UK PSTN on 31 January 2027. Here is a plain-English audit, port and cut-over calendar so your phones never go dark.
A flat-fee AI receptionist answers 24/7, books appointments and hands off to a human. We break down the numbers against a £2,000/mo answering service.
Calls faking an HMRC or government number, and impossible or forged caller IDs, are screened before a desk ever rings — labelled “Likely scam” or blocked, your choice.
Every recorded call and voicemail becomes searchable text with timestamped segments and automatic card-number redaction. Stop re-listening to find one detail.
Keep your existing 020, 0161 or 03 number. What we need from you, how long it takes, and how to run both lines in parallel so you never miss a call.
Visual IVR, call queues, hunt groups, conference, find-me/follow-me, paging and a browser softphone — everything an office needs, hosted in the cloud.
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